North Star HR Solutions

One and Only North Star

There are thousands of named stars, but only one is known as the North Star. Like that star, we are unique. Our singular focus is on absence management, including absence intake, short-term disability claims management (STD) for self-insured organizations, family medical leave claims management (FMLA), transitional return to work (TRTW), other managed leaves, incidental absence tracking and medical restrictions.  We can also provide nurse case management, ADA management, absence program design and administration, and employee claims hotlines. For clients requiring assistance with long-term disability (LTD) or worker’s compensation leave management, we integrate seamlessly with vendors specializing in those services and typically serve clients as their single point of contact and reporting.

What distinguishes us

  • On-site integration that makes absence management an integral part of the organization
  • A process orientation versus a transaction mindset
  • Proactive data analytics and absence reduction strategies
  • Best in class component outsourcing with partnerships that result in an integrated total absence management solution
  • Ability to integrate with existing long term disability and worker’s compensation vendors or assist with the selection of new partners
  • Flexibility to provide partial or full solutions depending on client need.  For instance, we can provide end-to-end Absence Management or FML only in conjunction with an existing Short Term Disability vendor.
  • The use of technology to improve customer service and enhance data availability
  • Ability to utilize most existing absence management software packages or implement our own preferred, best in class system
  • Field outreach programs designed to ensure employees understand absence programs and that leaders are comfortable with their role in absence management
  • Flexibility to modify our processes and goals as environments change
  • Collaboration with internal teams that moves absence management to another level

Absence Management Consulting

Clients look to us for expertise when designing absence management strategies and other time off programs, creating new programs during mergers, developing leave administration processes, selecting software and creating comprehensive metrics to evaluate the effectiveness of their programs.
Read more about one of our consulting projects: Case Study

Absence Management Outsourcing

Every North Star HR outsourcing engagement is unique. We start with an assessment of your business needs and model, your culture, labor agreements (if applicable) as well as your absence history, leave programs and current absence management tools/systems.  Once we understand where you need to go, we will plot the best path to your desired destination. Read more about one of our outsourcing engagements: Case Studies

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